How does OLH handle maintenance requests?

Every tenant request comes through the LandlordEzy maintenance portal — logged, triaged, dispatched to vetted insured trades, tracked to completion, and closed with photo or video proof of the finished work. Owners see the whole trail in their portal.

How do I know a repair was actually done?

Photo and video verification is required on completed jobs in OLH's own maintenance software, so owners see exactly what was done before invoices are settled — nothing is handled informally.

Do owners approve maintenance costs?

Yes — spending limits and owner approvals are built into the platform. Routine repairs proceed under your approved threshold; anything larger comes to you with details and pricing before work is ordered.

LandlordEzy Maintenance — Built & Owned by OLH

Maintenance Software Where Every Repair Is Proven

No informal texts, no mystery invoices. Every tenant request flows through the maintenance platform we built ourselves — logged, dispatched to vetted trades, cost-tracked, and closed with photo and video proof you can see in your owner portal.

📋 Get Maintenance Handled All LandlordEzy Features

★★★★★ 4.9 on Google · Vetted & insured trades · Emergencies handled 24/7 on eligible plans

Request to Repair to Receipt

How a Repair Runs Through Our System

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1 · Tenant Reports It

Tenants submit requests through their portal with photos and details — time-stamped and documented from the first minute, never lost in a text thread.

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2 · We Triage & Dispatch

Requests are triaged by urgency, matched to the right vetted, insured trade, and scheduled — emergencies escalate immediately on eligible plans.

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3 · Work Is Supervised

We coordinate access with the tenant, supervise the job, and track costs against your approval limits — no surprise spending.

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4 · Proof Before Payment

Completed work is closed with photo/video verification attached to the work order — you see exactly what you paid for, forever on file.

Why Owning the Software Matters

The Paper Trail Builds Itself

Because maintenance runs on our own platform, every request, photo, invoice, and approval lands in one permanent record — tied to the property, the tenant, and your statements. That record protects you at the LTB, at tax time, and whenever a tenant claims “nothing was ever fixed.”

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Built into every work order

Time-stamped tenant request with photos
Urgency triage & 24/7 emergency escalation
Vetted, insured contractors — scheduled & supervised
Owner approval thresholds on spending
Photo / video verification of completed work
Costs flowing straight to your owner statements
Full history visible in your owner portal, 24/7

Maintenance — Frequently Asked Questions

Do you mark up contractor invoices?

No hidden markups — costs flow to your statements as billed, and larger jobs come to you for approval with pricing before work is ordered. See how plans handle maintenance.

What counts as an emergency?

No heat, flooding, lockouts, and anything threatening the property or tenant safety — escalated immediately, around the clock, on plans with 24/7 emergency handling.

Can tenants abuse the request system?

Everything is documented, which cuts both ways: frivolous requests are on record too, and our team triages every ticket — you’re never billed for a “repair” that was really a lightbulb.

I self-manage — can I use this software?

Yes. The same maintenance tracking is part of LandlordEzy.ca, available to landlords across Canada.

Repairs Done Right — and Proven

Stop wondering what happened at your property. Get maintenance run on a system built by the people who answer for the results.

📞 Book a Free Consultation 📞 (519) 258-3966

Book Your Free Landlord Consultation

Tell us about your property or tenant situation. A licensed paralegal property manager will reach out — usually same-day. 100% free, no obligation.