Video 1 · · Ben, OLH Property Management · 4:44
SIREG November 2026: rent collection, maintenance & the OLH transition
Ben shares a November 2026 update on the SIREG transition, rent collection, maintenance and OLH staffing.
Recording-time update: the figures below describe the November 2026 period discussed in this video. They are Ben’s reported figures at recording, not current rent collection rates or independently audited service totals.
What Ben reports in this SIREG transition update
- Hundreds of rental units connected, with teams on the ground in multiple Ontario cities.
- Over 80% of tenants had paid their November rent at the time of recording.
- Follow-up messages to tenants with unpaid rent on November 1, and N4 notices offered to owners.
- More than 40 maintenance requests in the preceding two weeks, including 7 urgent requests.
- Three new staff members hired, ongoing training and extended staff hours.
Written recap of Ben’s message
This recap follows the transcript supplied with the video and has been edited for readability.
Why OLH has been quieter on social media
Ben records this informal update from his car. He explains that the team has concentrated on serving owners and tenants during the SIREG transition. The work included connecting hundreds of units and having staff on the ground in multiple cities.
November rent collection and owner follow-up
Ben reports that over 80% of tenants had paid their November rent when he recorded the video. The team contacted tenants whose rent had not been paid on November 1, and some paid their owners shortly after receiving the message. Owners were also given the option of N4 notices for unpaid rent. He describes ongoing confusion among some tenants about where payments should go.
Maintenance requests and urgent issues
More than 40 maintenance calls came in during the preceding two weeks, including seven urgent requests. Ben describes prioritizing those issues alongside the rent collection work.
Staffing, training and extended hours
OLH hired three new staff members and continued training as more owners and tenants were connected. Ben describes staff starting before posted office hours and working into the evening. He also recalls the billing team working late into the night to set up tenants, owners and payments.
How owners and tenants can raise an unresolved issue
Ben asks anyone who feels something has been missed to contact him at ben@olhgroup.ca. He thanks owners and tenants for their patience and trust, and says the team is working toward a better future while continuing to improve communication.
Ontario landlord resources and contact
Visit the SIREG Owner Centre for updates and next steps. Browse Ontario landlord guides and downloadable guides, forms and documents at OntarioLandlordHelp.ca.
Join the InvestorLandlord Landlord Q&A Group. Questions about your file: ben@olhgroup.ca.
General information, not legal advice.